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AI Customer Service Automation
for South African SMEs.
Meet Charlie, your Customer Service Digital Employee.
Charlie answers common questions instantly, escalates real issues to humans with full context, onboards new customers smoothly, and surveys for feedback so you actually learn what to fix.
Book your free auditCharlie in action · video walkthrough
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The work that gets handed over.
FAQ and instant answers
Answers common questions in 3 seconds, 24/7, in English or Afrikaans. Trained on your actual documentation.
Ticket routing
Classifies inbound issues (billing, technical, sales, complaint), assigns to the right human with full context.
Escalation handling
Detects when AI cannot help, escalates with summary + history + suggested next steps. Human never starts from zero.
Customer onboarding
Welcomes new customers, walks them through setup, sends key milestone messages over the first 30 days.
Satisfaction surveys
Sends NPS or CSAT surveys at the right moment, tracks responses, flags detractors for follow-up.
Feedback analysis
Reads through survey responses and reviews, surfaces themes, tells you what customers actually want fixed.
Knowledge base updates
Spots gaps in your documentation when questions come in that lack answers. Suggests new articles for your approval.
Your existing tools.
Charlie plugs into what you already use. No tool migration required.
What Charlie looks like in your business.
About Charlie.
Ready to put Charlie to work?
Book a free 45-minute audit. We will map your specific customer service processes and tell you exactly what Charlie would do for your business.